Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

We have different shipping methods, the main one is EMS Shipping which delivers the order for you within 2 – 3 weeks (sometimes less). And we can use DHL for faster shipping and higher cost (PER REQUEST!).

How Long Will It Take To Get My Package?

Your sandals will be made for you after 1-2 business days from your order, then it will be shipped through EMS shipping which takes around 12-15 days. In total, you should get your order within 2-3 weeks!

Do You Ship Internationally?

Yes, We ship sandals to almost every country in the world! Try to make an order and see 🙂

What Shipping Methods Are Available?
  • EMS Shipping (12-15 days)
  • TNT (4-7 Days)
  • DHL (3-6 Days)

Payment Information

What Payment Methods Are Accepted?
  • Credit Cards (VISA, Mastercard, American Express, …)
  • PayPal
  • Bank Transfer (Contact Us)
Is Buying On-Line Safe?

Yes, buying online can be a safe and convenient way to shop, It’s safe since all of our payments are done through PayPal.

Orders and Returns

How do I place an Order?

To place an order on our website, simply browse our selection of sandals and add the items you’d like to purchase to your shopping cart. When you’re ready to checkout, follow the prompts to enter your shipping and payment information. Once your order is complete, you’ll receive a confirmation email with your order details.

Do I need an account to place an order?

No, you do not need to create an account to place an order on our website. However, creating an account does have some benefits, such as the ability to track your orders and save your payment and shipping information for faster checkout in the future.

Who should I contact if I have any queries?

If you have any questions or need help with your order, please don’t hesitate to contact our customer service team. You can reach us by phone or email, or through our online chat feature on the website. Our team is available to assist you Monday through Friday, from 9am to 5pm.

How Can I Cancel Or Change My Order?

If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please keep in mind that our team processes orders quickly and it may not always be possible to make changes once an order has been placed.

How Do I Track My Order?

Once your order has shipped, you’ll receive a confirmation email with tracking information and a link to the carrier’s website. You can also track your order by logging into your account on our website and viewing your order history.

How Can I Return a Product?

If you need to return a product, please contact our customer service team for assistance. We accept returns for most products within 14 days of delivery, provided that the product is in its original condition and packaging. Please note that some exclusions may apply. Our team will provide you with the necessary information and instructions for making a return.